We strive to meet you satisfaction 100%.  Please note that due to the custom nature of our products, help us and yourself by carefully choosing the correct merchandise when ordering.  Keep in mind Stompin-Ground.com is not a huge mega-mall or mass merchandiser.  We have great products and personal service and in turn, our return and cancellation policy has some limitations.  Feel free to contact us if you need any clarification - Thank you!

All Returns:  All returned items need prior authorization.  A return authorization number (RMA#) will be issued to you.  All returns must arrive with postage prepaid and should have tracking and insurance.  We are not responsible for loss or damage on return delivery.

Warranty Returns:  If you had the item less than 30 days, contact us to determine what action to take otherwise contact the manufacturer.   Depending on the item and issue, you may need to return the item directly to the manufacturer for warranty service regardless.  Each item is limited to the manufacturers warranty conditions.

Returns for Refund or Exchange:  All returns are to be shipped back within 30 days of delivery.  Original shipping charges and insurance are not refundable.  If you received free or discounted shipping with your order, you will be assessed the regular full shipping charge for each return.  See definitions for restocking fees below.  IMPORTANT:  All returns must arrive at the location we specify in perfect, unused, like-new, re-saleable condition with all packaging and documents intact. The return cannot have a trace of use or even a smudge anywhere in which case the return will be refused or fees charged at our discretion.

Definitions for restocking fees:

Mass-Merchandise:  Most general merchandise except items listed below.  No fee.

Stompin-Stock:  Our exclusive in-stock product line including pedalboards or cases ordered from our in-stock order page, standard pedalboard patch cables, stock power cables and pedal mounting plates.   Excludes other items listed below.  15% fee.

Made-to-order:  Standard pedalboards or cases without optional features that have specifically listed sizes on our website.  20% fee.

Custom:  Custom, non-standard, odd sized or any other pedalboards or cases with optional features that we specifically manufacture for you.  This also includes custom pedalboard patch cables, custom power cables, custom instrument cables, hook and loop supplies, spiral wrap or any other item that is referred to as "custom" on the website.  50% fee. 

Exceptions: These are custom or special Items that are not normally ordered off the website that require a manual ordering process or where a special page was created for you to order or pay.  These may not be returnable and will be reviewed on a case by case basis.

Cancellations:  You must contact us immediately if want to cancel an order.  Cancellation requests may be subject to a 3% fee.  We can periodically waive the cancellation fee on credit cards if the funds have not been officially settled.  Settlement is done automatically after ordering so quick notification is important but does not guarantee a fee waiver.  Paypal payments have a longer grace period.  We will do what we can however we are charged transaction fees regardless by the card processor.  Cancellation requests must be made prior to shipping stock items or prior to the start of production for made-to-order and custom items.  Canceling an order after this time will be subject to the other fees listed under "Definitions" below.  In some cases we may be able to give you store credit for merchandise that could reduce or eliminate the cancellation fee.