Due to the custom nature of our products, please help us and yourself by carefully choosing the correct merchandise when ordering.  Keep in mind Stompin-Ground.com is not a huge mega-mall or mass merchandiser.  We have great products and personal service and in turn, our return and cancellation policy has some limitations.

Merchandise Returns:  You will be assessed the regular full shipping charge for each returned item regardless of any free or discounted shipping you may have received on your order.  Shipping charges and insurance are not refundable and the restocking and/or service fees listed will apply.  See "Definitions" below. You should contact us in the event you want to cancel an order or return merchandise and, by following the guidelines below, we will determine the fee to do so. All returned items need prior authorization.  A return authorization number (RMA#) will be issued to you.  All items are to be shipped back within 10 days of delivery. You are solely responsible for all shipping charges and the returned merchandise must arrive at the location we specify in perfect, unused, like-new, re-saleable condition with all packaging and documents intact.  All returns must have tracking numbers with postage and insurance prepaid.

Cancellations:  Cancellation requests may be subject to a 4% fee.  We can periodically waive the cancellation fee on credit cards if the funds have not been officially settled.  Settlement is done automatically after ordering so quick notification is important but does not guarantee a fee waiver.  Paypal payments have a longer grace period.  We will do what we can however we are charged transaction fees regardless by the card processor.   Cancellation requests must be made prior to shipping "In-Stock" items or the start of production for "Made-to-Order", "Custom" or "Exception" items.  Canceling an order after this time will be subject to the other fees listed under "Definitions" below. In some cases we may be able to give you store credit for merchandise that could reduce or eliminate the cancellation fee. 

Warranty Returns:  If you have an item more than 10 days after delivery, you will need to contact the manufacturer directly for warranty service.  All other returned items need prior authorization and are limited to the manufacturers warranty.  A return authorization number (RMA#) will be issued to you.  The exclusive remedy, at Stompin-Ground's option, shall be to refund the purchase price of or to repair or replace the defective product.  All returns must have tracking numbers with postage and insurance prepaid.  Stompin-Ground shall not otherwise be liable for any shipping charges, loss or damages, whether direct, indirect, special, incidental, or consequential, regardless of the legal theory asserted, including negligence, warranty, or strict liability.

Definitions:

In-Stock: "In-Stock" items are general pre-manufactured stock merchandise or pedalboard items listed on our in-stock page.  Returns for in-stock items are subject to a 15% restocking fee.

Made-to-order: "Made-to-order"refers to non-custom pedalboards or cases without optional features and are specifically listed sizes on our website.  Returns for made-to-order items are subject to a 20% fee.

Custom: "Custom" items refer to all custom, non-standard, odd sized or any other pedalboards or cases with optional features that we specifically manufacture for you.  This also includes custom pedalboard patch cables, custom power cables, custom instrument cables or any other item that is referred to as "custom" on the website.  Returns for custom items are subject to a 50% fee. 

Exceptions: Items that are not normally ordered off the website that require a manual ordering process or where a special page was created for you to order your item(s) may not be returnable.  We will review these on a case by case basis.